XS Tennis and Education Foundation - Chicago, Illinois

Address: 5336 S State St, Chicago, IL 60609.
Phone: 735487529.
Website: xstennis.org
Specialties: Tennis court, Tennis instructor.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 107 reviews on Google My Business.
Average opinion: 4.1/5.

📌 Location of XS Tennis and Education Foundation

XS Tennis and Education Foundation 5336 S State St, Chicago, IL 60609

☎️735487529

⏰ Open Hours of XS Tennis and Education Foundation

Monday: 8 AM–9 PM
Tuesday: 8 AM–9 PM
Wednesday: 8 AM–9 PM
Thursday: 8 AM–9 PM
Friday: 8 AM–9 PM
Saturday: 8 AM–8 PM
Sunday: 8 AM–8 PM

Introduction to XS Tennis and Education Foundation

The XS Tennis and Education Foundation is a well-regarded organization dedicated to providing comprehensive tennis programs and educational opportunities to children and adults within the Chicago community. Located at 5336 S State St, Chicago, IL 60609, the foundation operates with the mission of fostering a love for tennis, promoting physical and mental well-being, and offering enriching educational experiences. The foundationâs commitment extends beyond simply teaching the sport; it actively seeks to develop individuals through a holistic approach. Contact them at Phone: 735487529 or visit their website at Website: xstennis.org to learn more.

Specialties and Services Offered

At the core of XS Tennis and Education Foundation's operations lie two primary specialties: tennis court management and the provision of expert tennis instructor services. They maintain a high-quality tennis facility designed to cater to all skill levels, from beginners taking their first steps to seasoned players looking to refine their technique. Their instructors are not just skilled tennis professionals; they are dedicated educators who prioritize individualized instruction and a supportive learning environment. Beyond tennis, the foundation offers summer camps, providing a structured and engaging program for children during their school breaks. These camps incorporate a variety of activities alongside tennis instruction, promoting overall development and social interaction.

Location and Accessibility

The foundationâs strategic location at 5336 S State St places it within easy reach of residents throughout Chicago. The facility benefits from convenient access via major roadways, including the Dan Ryan Expressway and State Street, ensuring a smooth and hassle-free arrival. Notably, the foundation demonstrates a strong commitment to inclusivity by offering a wheelchair accessible entrance and a wheelchair accessible parking lot. This dedication to accessibility underscores their belief that everyone should have the opportunity to participate in the benefits of tennis and education. The close proximity to public transportation further enhances its convenience for those without personal vehicles.

Customer Feedback and Reputation

The XS Tennis and Education Foundation consistently receives positive feedback from its patrons. Currently, the company boasts 107 reviews on Google My Business, reflecting a considerable level of community engagement and satisfaction. The average opinion is a commendable 4.1/5, indicating a high level of success in fulfilling its mission. Visitors frequently praise the friendliness and knowledge of the instructors, highlighting their ability to adapt instruction to individual needs and learning styles. Many appreciate the well-maintained facilities and the overall positive atmosphere fostered at the center. The ease of access, combined with the quality of instruction and the variety of programs offered, contributes significantly to the foundationâs positive reputation.

Key Features and Benefits

Comprehensive Tennis Programs: Suitable for all skill levels, from beginners to advanced players.
Experienced Instructors: Certified and passionate professionals dedicated to personalized instruction.
Summer Camps: Engaging and enriching programs for children during the summer months.
Accessible Facility: Wheelchair accessible entrance and parking lot, ensuring inclusivity.
Convenient Location: Strategically located in Chicago with easy access to transportation.
Community Focused: Strong ties with the local community and a commitment to positive youth development.

Conclusion

The XS Tennis and Education Foundation stands as a valuable asset to the Chicago community, offering a unique blend of tennis instruction, educational opportunities, and a welcoming environment. Its dedication to accessibility, coupled with the expertise of its instructors and the quality of its facilities, makes it an excellent choice for individuals and families seeking to enhance their tennis skills and overall well-being. The foundationâs reputation for positive customer feedback and its commitment to community engagement further solidify its position as a trusted and respected organization. Contact them today to explore the possibilities and join a thriving community of tennis enthusiasts.

👍 Reviews of XS Tennis and Education Foundation

XS Tennis and Education Foundation - Chicago, Illinois

Courtney S.

5/5

My nephews take tennis, gymnastics, as well as attend summer camps here- the instructors are great! Very friendly and super knowledgeable, they are both SO good and my nephews steadily show improvement. The facility is wonderful as well, with plenty of parking and easy access being close to the Dan Ryan and off State Street.

Nicole B.

5/5

My friends and I participated in the Adult Pickleball event at XS Tennis tonight and had a blast!! We hope that events like this will continue. We met a lot of people and had such a great time. What a healthy alternative to other Friday night outings! Jennifer Murray was such friendly and accommodating host and made sure that everyone was having fun and had everything they needed. I would highly recommend this facility and event for others to enjoy.

Rajan G.

5/5

Very friendly staff and great tennis coaches. Very affordable. They also have a gym that can be used with an affordable annual membership and an Athletico in-house too for physiotherapy

Alex D.

1/5

Went to a tournament here and they input the wrong score. I reached out to them numerous times and they ghosted me. DON'T sign up for a tournament here if you care about your results being input accurately or if you care about customer service.

Ivery D.

5/5

Amazing place for fundraising. Amazing place for all functions. Clean controlled parking lots. I felt safe while i was there .

Jon G.

1/5

I wish I had read the recent reviews! Similar experience as others. Signed my daughter up for a class only to have it cancelled the day of with no notice given to us. No alternatives given just that we have to hope they find a replacement coach. I asked for a refund only to be hold we have to pay 3 months membership as a cancellation fee?! So now I'm out $250+ between the initiation fee and the cancellation fee! Nothing but a money grab if you ask me. And yes, good luck talking to the owner. The employees just do what they are told. This place is unreal

Gayle R.

5/5

Tennis Tournament held there. It was wonderful. Watched Venus Williams play. First time seeing her in person.

Mona A.

1/5

**IF YOU HAVE HAD A PROBLEM WITH XS TENNIS FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU** IT IS EASY TO DO AND FORCES THE BUSINESS TO ADDRESS YOUR ISSUE.

Unfortunately I had nearly the exact same experience as Doren. I called to cancel my membership in May 2022 (I have the phone records to prove this) and my card continued to be charged for nearly two more years, without my consent. I repeatedly called the club to speak to someone and nearly every person I spoke with from the front desk was unprofessional, rude, condescending, and arrogant.

I finally reached Jennifer Murray, who was incredibly rude and refused to refund my money. So this business charged my credit card WITHOUT MY CONSENT, REPEATEDLY, and they will not refund my money? THAT'S FRAUD.

She continued to imply that it was my fault my membership wasn't cancelled. "It's very easy to cancel a membership," she kept repeating--exactly, so why wasn't mine cancelled? She confirmed that a cancellation via phone was sufficient to cancel the membership. Furthermore, the ease or difficulty with which a membership can be cancelled does not matter; I followed the appropriate steps to cancel the membership and it was not cancelled. In subsequent interactions she tried to BACKTRACK and state that email confirmation is also required to cancel--this was simply not true at the time I was a member.

More about my interaction with Jennifer Murray:
-She was incredibly rude, condescending, and yelled at me on the phone
-She hung up in my face to end the call while I was still talking
-She refuses to call me back and ignores my emails
-She stated that if I provided her with phone records proving that I called to cancel, she would investigate further--when I did this, she stated that she actually would not be doing anything else regarding the matter
-Her documented "evidence" against me is a word document with one line stating that email is required to cancel membership, something she clearly wrote in one minute AFTER THE FACT

I had no choice at this point but to file a credit card claim--now that I've done that, she has stated that all chances of a refund with XS tennis are not possible. Sounds like a weak excuse if you ask me-- a credit card claim doesn't preclude you doing the right thing...

I have also filed a complaint with the BBB, which is still pending and engaged a lawyer. I ENCOURAGE ANYONE WHO HAS HAD A PROBLEM WITH XS TENNIS TO FILE A COMPLAINT WITH THE BBB. That is the only way to get their attention and actually have them respond to you professionally.

None of these even addresses my experience as a member there, which includes:
-Frequently booking 8am courts (when the business opens) because that is the only time I can play before work, and having to wait in the freezing cold as the person opening the tennis center was consistently 15 minutes late (I always lost court time)
-One time the person opening was 20 minutes late and arrived in pajamas and hair rollers, clearly having just woken up while me and three other people waited outside in the Chicago winter to get inside for our courts
-Booking a ball machine only to find out once I am on court that it does not work
-Contacting someone from the website about a clinic only to have her reply that she has not worked there in two years
-Being double charged for court bookings
-Consistently being told that I was playing on the wrong court, resulting in confusion and lost court time

I have warned all of you--they WILL steal your money, one way or another.