Trellus - Chicago, Illinois

Sadie M.

I enrolled in the Trellus Adult Learning Center program, and from the start, my experience has been incredibly frustrating. When I first applied, the caseworker who was supposed to guide me through the enrollment process failed to properly communicate whether I had been accepted into the program. I had no clear confirmation of my enrollment and was left in limbo, unsure of where I stood. When I approached the manager about the caseworker's lack of communication, he completely dismissed my concerns, defending the caseworker and stating that the office was simply “busy.”

Despite this, the manager reassured me by assigning me to a new caseworker and assured me that I was "in good hands." However, this caseworker's behavior was even more troubling. On multiple occasions, they failed to place basic toiletries orders for weeks, and when they finally did, I noticed they would purposely leave items off the list. I initially thought it was a mistake, but it became clear that something was off when I placed an order in the office, right in front of them, to ensure the items were included. Right before placing the order, the caseworker intentionally removed an item from the list. It felt passive-aggressive, immature, and unprofessional.

Two days after this incident, the caseworker texted me to inform me that I was dropped from the program. They did not have the professionalism to call or provide any explanation. When I asked who made the decision and requested their contact information to discuss the matter, the caseworker never responded. I also emailed the manager, but they never responded either.

This entire experience has been incredibly upsetting. I was treated disrespectfully and unprofessionally by multiple individuals, and despite my attempts to resolve the situation, my concerns were consistently ignored. The lack of communication, accountability, and transparency throughout this process has left me deeply disappointed. I urge anyone considering this program to proceed with caution.

Sherry Z.

I highly recommend Trellus to any English learners: the teachers are supportive, the courses are informative, and the environment is friendly. I have stayed there for one year, learning ESL Level 2 with Kate, Level 3 with Victoria, Level 4 with Allie, and Level 5 with Mariya. Moreover, getting one-on-one tutoring is accessible at Trellus, I have got help from Gavin and Kat Woo. What’s special, I also took IT classes with Joseph, it is suitable for beginners in programming and data analysis. Now I can handle more and more real-life English, which helps me integrate into the English-speaking community. I sincerely appreciate everything I came across at Trellus, it was a memorable journey.

Amjad K.

They were nice over there and if you are from syria, you will be happy and they help people a lot, and they speak Arabic.

Florence N.

Very great and Wonderful experience. The workers, teachers all nice

HASAN Z.

It is providing help to communities, ESL, COMPUTER, CLASSES FOR ADULTS IN THE MORNING & EVENING ,AFTER SCHOOL ,EARLY LEARNING PROGRAMS, FOR KIDS, STAFFS ARE HELPFUL, TEACHERS ARE RIGHT FIT FOR THIS JOB ESPECIALLY MISS SOFIA BALLICORI (COMPUTER),SHE IS EXCELLENT, HELPFUL, DOES HER BEST TO SOLVE STUDENTS PROBLEMS. X STUDENT.👍

Claudia N.

Thank G d for this place .. they care .. I go every week in person and I know the positive changes in myself how awesome they listen give feedback. I can be myself .. Honey I am not going anywhere .. THANK H D FOR THERAPIST .. AND THEY CARE REALLY

Blanca S.

I'm actually taking computer classes. The teacher is a wonderful and very patient person. I love my class.

Joanie L.

Alot of good people there. Love that place.