The Oaks At Portola Hills - Trabuco Canyon, California

JJ Yang

We recently purchased a new home from Baldwin & Sons and we had a fantastic experience working with the Sales Associate Jason Olaivar at The Oaks at Portola Hills. Jason is the best sales rep you can ever ask for. He is extremely professional, helpful and always willing to work with us on the special requests. His warm and caring personality made us feel welcomed every time we visited. Thank you very much, Jason, for all your exceptional service along the way and we will highly recommend you and The Oaks to our friends and family!

PS: We also would like to thank Josh and Marsha from the Custom Service dept. for helping us with the final walk through and addressing the remaining punch items.

Tarah Walker Team

⭐️⭐️⭐️⭐️⭐️

As a seasoned professional in the real estate industry, I have worked with many new home builders, but Jason Olaivar at The Oaks at Portola Hills truly stands out. Jason is a sales associate who values upfront communication, transparency, and a strong working relationship with local agents. From our first interaction, it was clear that Jason is dedicated to providing exceptional service and ensuring that every detail is addressed promptly and professionally.

His knowledge of the development and the surrounding area is impressive, and he goes above and beyond to make sure that both agents and clients have all the information they need to make informed decisions. Jason's commitment to transparency is refreshing, and his proactive approach to communication keeps everything running smoothly.

If you're looking for a top-notch sales associate in a beautiful community, Jason Olaivar at The Oaks at Portola Hills is the person to see. Highly recommended!

Jessica Lim

We bought our dream house (resident 6) at The Oaks at Portola Hills, closed escrow on 3/25/22. This is a nice community, has great schools and an amazing view. We were fortunate to work with Steven Springthorpe (Sr. Sale Associate, Baldwin & Sons). He is the most professional and knowledgeable sale person that we ever met. There is no word that could descript how thankful and appreciative we are for him. Below are a few qualities that we have seen and received from Steven.
1. Very knowledgeable of The Oaks site such as residence models, community surround areas, process of being on the waitlist, get accept to be the buyer, sign purchasing contract, construction process and more
2. Very responsive, accurate and punctuate. Buying a brand-new house is a long process. He’s very patience with us, response to all of your questions on a timely manner and provided update status of the house through out the one year construction process.
3. A hard worker, experience sale person with integrity to the company.
4. Provides excellent customer service to all home buyers, their agents and their family and friends. I am Asian and purchased the house during pandemic. Steve always made me feel welcome when I visited the model or my house site.
5. Steve is the most genuine, down to earth and a very nice person. He has great design He gave us great advice about the house. He even helps us pick our carpet color.
6. Provided important information, so we can make good decisions and able to lock low loan rate. Our final loan was approved before close of escrow date, which help her physically and mentally.
7. Steve does what best for his company and the home buyers. He is very organized, get all require purchase documents processed, worked closely with design center team, construction team, escrow team and our mortgage team (Fairway Independent Mortgage) to close escrow on time and before the lock loan rate expires. We did not have to pay loan extension fee.
Steve, I hope Baldwin & Sons realizes that they have a shining star at their company. Thanks for your professionalism, positive attitude, happy and friendly personality. We appreciate every ounce of it. Thank for the great journey and experience in getting our dream home. We wish you success in everything you do. We’re definitely will refer you and The Oaks to our friends and family.
Kevin and Jessica Lim

PS: We also would like to thank Josh, Cori and Christine for your helping us and you amazing jobs with option selections, good installation, smooth construction and complete final walk through.

Venkat Sunkara

We recently closed our house and are very excited to move to The Oaks At Portola Hills Community. I take this opportunity to thank Steven Springthorpe, who was our main point of contact through the whole process from purchase to handing over the keys. Steven is very knowledgeable about the community and construction process in general. We being first time home buyers, he helped answer/clarify all our questions along the whole process. He arranged numerous site visits and more importantly helped us close in time before our loan lock expired. That was a big relief and thank you Steve very much for that. Thanks to Christine and Corinne from the design center who helped us in exploring options and making choices. Overall it was a wonderful experience and can't wait to move in.

Kuldeep Jaggi

We purchased Model 6 in April, 2022. We were very happy with services of Steven Springthorpe. He was always very patient with our numerous enquiries. He helped us understand various aspect of home purchase. He worked hard to help us close escrow before our locked mortgage rate expired. It was a great relieve that we could move into the new house in time to prepare for our daughter wedding. Very big thank you to Steven for the help and support. It is a pleasure to know Steven.

Kevin Lim

We bought our home, resident 6 at the Portola Hills, and closed on 3/25/2022 and moved on 3/26/2022. We got our dream home, it locates top of the hills, it is a spectacular view the we are enjoy the sun set view every 6pm.
We are so lucky that we had met Steven Springthorpe, he is a Sr sale Associate for Baldwin & Son. He has been so much helpful to us through the process. He is very knowledgeable, professional, and very friendly. We got our dream house because of him. Thank you so much Steven.

Mahesh Velagapudi

We moved in to our new home recently, and want to pay thanks to Steve for his hard work. We worked with Steve throughout the whole process, he’s very supportive and welcoming! There’s no word that can describe how thankful we are for him. He made the journey 10 times more memorable and was willing to help us every step of the way. We truly appreciate his efforts 🙂 Thank you to Christine and Corinne as well for helping us at the design center!

Diana Kazempoor

We’re currently working with Steven at the Oaks at Portola Hills as we’re hoping to find a home in the Area. With the housing market so hot right now we have experienced agents who are unresponsive, less than helpful, and sometimes downright rude. Working with Steven has been a breath of fresh air! He’s been completely responsive to our questions and has taken the time to answer or plethora of questions. The model homes are beautiful with high ceilings and big backyards…which is rare for new builds in OC!