Nevada County Department of Social Services - Nevada City, California

Cat A.

+5 stars for cheyenne who answered my questions and helped me look into my case. she was empathetic, informative, and efficient. spoke kindly and gently as well as was very understanding - which is how the clerks should be.

to the older lady with the glasses listening in over her shoulder - take some lessons from cheyenne in customer service. you’re rude, abrasive & condescending. you don’t need to cut people off and speak down on people because they’re asking questions. even if the questions are being repeated as most people coming in are going through hardships, or are disabled. god forbid you are ever in that position. -5 stars for you.

balancing out at 3.

DeeDee L.

The only reason I gave 3 stars to this review, is when I've finally got through to speak with a human at HHS, they've been sincere in their desire to help. I don't see the staff as the root cause of the department's inefficiencies, it's the lack of proficient upper management.

The BenefitsCal website is supposed to be the holy grail of self-service, however it's only as good as the information provided by Nevada County HHS. For two years now, I've submitted countless requests to Nevada County HHS, and the BenefitsCal site to have incorrect information fixed. It's still not fixed, thus I continue to receive documentation that's grossly invalid.

Within California, Nevada County HHS is one of a few counties that has only one method to communicate with staff... by phone. The call system menu takes one from being on hold for up to 20 minutes, only to be automatically disconnected by the HHS telecom system. I don't understand why they won't, or can't, set up email as a way to communicate with HHS staff... it's insane.

Delaran S.

There have been a few hiccups lately, but the majority of the people there are kind and helpful. It is a great place to find, receive, and be directed toward resources in Nevada County.

Jacob M. (.

Every time I call they are impatient unhelpful or unavailable. They don't want me to have access to my benefits and are unwilling to accommodate.

Conor F. M. (.

Outstanding and Exceptional Team of Social Services Professionals. Megan, Sharon, Robyn, Frankie and everyone in this office works together to do everything they can for you, EVERYDAY, and amazingly, that is a LOT. ☆☆☆☆☆

Troy T.

It's absurd how much quicker it is to physically go to social services than to call them and be put on hold. Does nobody answer the phone there or what?

Misty A.

Food stamp don't even come not on first of month government gambling seriously half the allotment to eat and food not possible to use cause of starvation not only don't I have enough handicap also my food stamps from my pregnancy been given to others I can't even eat treason babies being trafficked through food stamps and government spend them before we could eat and die smh you even taken gambling defund

garfieldswilly Y.

Incompetent to the maximum level, so many oops I forgot moments from the lady behind the desk