La Plata County Department of Human Services - Durango, Colorado

Tanner A.

This place screwed me over really bad. They put me on a program I didn't even apply for. I was told I'm not allowed to save money for a place to live. I'm on SSDI and they told me I can't get Medicaid even though I'm 450$ shy of the income limit. Now I'm not able to get Medicaid unless I'm completely broke and homeless. I have to wait an entire year for recertification. I've got severe bone and gland infections that I won't be able to get surgeries now. They basically told me my life doesn't matter. God bless Colorado

Jessica C.

For anyone attempting to use SNAP read this please. Even if you input the correct information for your personal information regarding income, rent/mortgage etc, regardless if it is verified over the phone with a county worker. If an error is made on their end, as in a clerical error, whatever snap benefits you end up with due to that error, YOU have to pay it back. It is federal law.

So in seeking temporary assistance for my family, we have been put in debt over $4,000. Yes you read that right. It would have been more but I gave back remaining funds on our SNAP card account. There was no way of knowing how much we actually should have ended up with during this verification process, that information is not available with how they calculate what to give you. If it was, I would have never agreed to the amount they gave us in the first place. The clerical error made was that my husband was unemployed giving us maximum benefits when in fact he was employed the entire time and they had paystubs on file to verify this. I VERIFIED over the phone his employment and start date.

Apparently the state of Colorado has a high rate in CLERICAL errors within different counties. Countless families have been put in horrible situations just like mine and there’s nothing to be done about it. I even read some families have had to take out personal loans to pay back these errors. That is outrageous. There are many news articles covering this “overpayment” topic. In CO, SNAP is state ran but county supervised meaning every county has its own policies. Someone in this facility on the phone told me “it’s important to remember this is really no one’s fault”. Are you kidding me? My family is now suffering because of this error.

I did appeal with a hearing explaining my family’s situation and showing various medical bills we have for our children. - none of it counted because no one was disabled or over the age of 60. So in their eyes, we have enough money to pay them back for the next three years. In our actual situation we will be struggling to make the monthly claim payment and actually put food on our table and pay other necessary bills. And if we refuse to pay, our wages will be garnished through taxes.

This is absolutely unjust. Absolutely unfair.

So do yourself a favor and triple check whoever is handling your case that they are not making any errors or you will suffer the consequences for many years to come.

Grace C.

The only way to get into contact with them, besides going into their office, is by voicemail. Normally this will be fine, but they don’t get back to you for months. Anytime I’ve talked with anyone over the phone. They have been very rude and demanding a huge waste of time trying to get in contact with these people.

James S.

I'm not a plasma Lazer, but I thought they do a bloody FINE job!!! Especially the front desk girls. But I will say this: Thanks to Heather. She's my Hero. Its not easy work. I commend all the womens there. (And the men too). Were outnumbered these days. Lol. Seeriously Thankyous to all. Hats off. My case worker is excellence in a ray of sunshine!
They wanted to know what I thought about it. Now you know -

Roy S.

Excellent service Great staff always willing to help with questions and. Paperwork filled out correctly

Christopher P.

You all are amazing individuals who take on the most brutal caseloads and for that... I want to let you know the appreciated values of kindness that you have provided me over the years. I am always reminded that people do actually care, and by nature want to make the world more... simple. Thank you, from every beat of my heart. God bless all of those whom simply do the next right thing, just because it was the right thing to do.

weston F.

I had an hour long phone interview with Stephanie about getting my ebt. She spoke with supervisor and told me I was approved for one month (oct) of ebt and that it would be loaded by the next day. I do have more documents to submit for reoccurring benefits, yet the approval she told me was for one month and that I have until the end of the month to receive my other reoccurring benefits. They never gave me the benefits for the month of October and blatantly lied to me. I highly recommend you record your conversation with these people as they lie to you and get your hopes up and then say they don’t remember saying what they said. You are ruining people’s lives and never call back. Thanks for being the worst! You are here for the people and yet don’t help anyone who is actually in need.

Me M.

Called to find out why I hadn't received a document they said they would send me, and after listening to the interminable outgoing message that was obviously designed to make you hang up before you can leave a message, I left a message. The outgoing message said they would call me back in 24 hours. They didnt. Two days later I called back, listened to the message again and left another message. After another two days someone finally called and left me an extremely snotty message about how busy they were and saying essentially that my request was stupid and of course I would get the document. That was two months ago, and I still don't have the document.