Easterseals Blake Foundation - Tucson, Arizona

Caitlin Shelley

My psychiatrist is good, I have no issues with them and they have been helpful. However, I take a controlled substance for one of my meds. So it has to go to insurance to be approved and I only get 30 day supply at a time. My insurance decided to not cover that specific one all of a sudden, and express scripts had to send the office and doctors’ assistant the prior authorization forms in a email. I’ve been out of that medication for 3 weeks now, and whoever the assistant I was told was part of handling this issue and paperwork obviously has no sense of urgency. After calling my express scripts, I was told they received nothing from the office or doctor after 3 business days of me giving the office (in person!) the fax numbers, emails and forms needed. I can barley ever reach anyone by phone because they are either “not available” or I get no call back after 3-4 calls with a voicemail. I know people have personal issues and this kind of stuff can be a lot of steps, but there is no reason it should be this delayed. I’m barely an adult and I can’t afford out of pocket for this medication all of a sudden.

Julio Vega

Definitely a great organization and a huge part of the community. I have attended a few of their events and they are all about helping people. Definitely keep them in mind if you need to donate or need a charitable organization.

Jackie Arnett

Edit; Since leaving this review 4 things have happened in the following order:
1) I got a call from someone who was not involved in intake letting me know “you can just go downtown and get copies”. Yep, they called me just to say that. Unfortunately for them running away from exes sometimes involves leaving the state, so “just going downtown” isn't going to help.
2) I got a call from quality control asking about the situation. They said they will follow up.
3) The service provider I am currently with called to let me know that Easterseals had contacted them trying to establish coordinated care (yes, even though they had said intake was not completed and services would not be provided without the birth certs, which I did not turn in). Thank goodness my current service provider knows what privacy is.
4) Quality control has gotten back to me and said they will no longer require birth certificates to provide services. I am thankful for that. However, they made it seem like I had misunderstood about them contacting exes. They might be getting back with me again about that.

Summary of original review:

Intake personnel requested birth certificates. When pressed about why, I was told that ALL PARTIES LISTED ON THE BIRTH CERTIFICATE MUST CONSENT TO TREATMENT. If I did not want the other party to be contacted, I needed to bring custody papers. They said with a birth certificate and no proof of custody that they are required to contact the other party to gain consent for treatment.

Intake personnel made it very clear that Easterseals Blake Foundation in Tucson AZ will not complete your intake, or provide ANY services, unless they have your children's birth certificates on file.

No other location in Tucson requires this information for treatment. Initially, when asked, they said it was for psychiatry and to have it 'just in case'. They added that they could not speak to the 'quality' of services I may receive at other locations, as if other places were breaking some rule. When I still pressed, because psychiatry is not a service we will be consenting to, they revealed that they request permission to treat from ALL parties. This is what was told to me by several people, not an assumption I am making. No services until they have the birth certificate. All parties must consent or also no services. No exceptions without proof of custody arrangements.

On top of that issue, the person doing our intake was frustrated by my children's choice for me to be in the intake room with them. She kept repeating different variations of the same sentiment, alluding to the idea that their intake could not be accurate if I was in the room. At least twice, for different serious topics, I said 'no, I do not think that is what was meant' then looked at my kid to ask if they felt they were being understood. In both instances they said 'no' and tried again to be more clear. However, both of those specific times the intake personnel just repeated what they already said while adding "the why" or "the specifics" don't matter. They were misunderstanding whole concepts my kid was trying to convey.

I was also told they would not compartmentalize or generalize when communicating cross-or-inter agency and would give very specific details about the minor children to whomever 'they felt' needed to hear them, if services started.

I don't know...the entitlement about my kids' choices/feelings/PRIVACY, the birth certificate being mandatory specifically for them to get actively involved in custody, and the weird amount of 5 stars with no comments here are a few too many red flags for me to not speak up about an uncomfortable intake and weird paperwork policy.

Amanda Exum

Taysia Adelay, Gema Soto, and Mykah Bonhoff are individuals that are responsible for a loooong list of violations my family and I were forced to endure.

I'm editing my review after 7 months of focusing on healing my heart and soul from the extraordinary damage. I'm very grateful for the opportunity to share my experience so that NO woman, man, child, will ever be a victim to the illegal practices going on daily, that many families might not be aware of.

PLEASE request your medical records and review each page.

DO NOT believe for a nanosecond that ANY human inside of that building has an honest heart....it is a machine fueled by an agenda- they are all drinking the same corruption.

One of the many violations was false medical records....622 pages worth of what can only be described as pure evil... the focus was never on helping my child, but rather extreme character assassination (they were very frustrated with me because I was not satisfied with their unprofessionalism and lack of support for our needs, so it was a punishment for me)..... I also have medical records of children in my son's file that are NOT my son's. Yes, I have a random child's private records mixed up with my son's....they are sloppy at everything except exploitation and manipulation/lies.

PLEASE BE AWARE.....these individuals will bold face lie to you with a straight face. I had NO idea what was happening until I saw the records....they will pretend to care about you, while you're being exploited behind your back.

I have healed myself from so much at the hands of these people, but I want to severely warn the public to please protect your family and yourself from this entity. In love and light - Amanda

Tapia Pat

Great service for both children and adults. Highly recommended

Yuli Kovalchuk

Dinosaurs classes that they offered for kids are awesome! My son completely change his behavior in 6 month.

Summer Olivas

It’s super difficult to get in touch with anyone on the phone. Evaluation was scheduled 2 months out. Psychiatrist was very pushy and invasive, asked questions not pertaining to my daughters mental health and wouldn’t drop it when told the first 2 times. This wasn’t the first time that staff had overstepped boundaries… It’s been very frustrating trying to get my daughter behavioral health services, quite a few times they even had me in tears because of how frustrating this process was and we still have gotten no where. And I know that Easter Seals deals closely with DCS but they should try to remember that not every client is sent over by DCS! Because that’s how they made me feel, almost like we were in trouble for being there.. Last but not least, when I decided that we no longer were going to continue services with them, I sent an email to my daughters “caseworker” regarding all of this and I never ever heard anything back regarding the situations, they just ignored it and moved on. Awesome, thanks for nothing Easter Seals! What a waste of time.

K M

They couldn't ever get on the same page throughout agency's to help reunification process. Didn't reach out to individuals pertaining to the case to find resolution. Didn't cancel appointments when the therapist wasn't going to show. Didn't have a therapist available for over a year. When we got one they quit after a short period. Que another pause for finding a therapist. This therapist promptly ended therapy after meeting 3 times and missing the last 2 appointments. (I wouldn't mention this multiple times but it did effect my job and scheduling.)
It would also be helpful if you wrote who attended what appointments and what party cancels them and the reason if related to treatment.