Doggy Day Care 81147 - Pagosa Springs, Colorado

Kristina S.

We were in town for a trip to the hot springs and our dogs had a great day at doggy day care! They are different ages and have unique needs as well as some trauma from being at the shelter before we adopted them. Despite all of that, staff were so kind, patient and understanding that they both had a great day. They were happy and tired when we picked them up and we are so grateful! We will definitely come back when we are back in Pagosa area!

Cody D.

Very poor facility. One of my dogs escape from under fence due to lack of maintenance of fence and lack of supervision (was lost for 11+ hours) and my other dog was injured and I was not reimbursed for vet bills caused by there very poorly maintained and dirty facility. I was not even notified of either of these incidents until I called to check in on them. I Do NOT recommend doggy day care at all. Owner is not friendly and is rude.

Sara D.

Extremely unsatisfied with the safety and cleanliness of the facility and duties of owner. I trusted this facility with our two fur babies while we stayed at a timeshare right down the road that did not allow pets. Upon dropping off my two dogs I let the owners wife know that my animals cannot be separated by any means, she assured me that they wouldn’t and that everything would be fine. Sometime in the middle of the night and or early morning, my two dogs escaped their sleeping quarters and were found by the main owner wondering around the break room area. One was found injured and bleeding and the other scared and extremely anxious. Upon the owner finding my dogs escaped, anxious, scared and injured and not where they were supposed to be; he decided to take manners into his own hands and handle the situation himself without informing me. “Why was I never called right away?” In an effort to address my wounded dog, he separates him from my other dog, placing him outside in their poorly maintained fenced outdoor run area. You can imagine my already anxious and scared dog was even more scared and anxious after being separated from his brother who he cannot see. In an attempt to find his brother he escaped under their fence. This was in the middle of a heavy snowstorm. He was lost for 11+ hours that day and was only found by the help of the FB community page.

45 minutes into the owner arriving, assessing the situation that my dogs were clearly anxious, scared and injured. He still didn’t give me a call to inform me about anything that has happened. The only reason I know anything at all was because I called when they opened to ask about my dogs. This is when he began with ohh boy… and informed me that one was missing and the other was injured. Asking him how this happened he told me what I just told you. Completely distraught, I go to be with my injured dog while my husband goes and helps to try to find my other dog. Thinking they would have their on call vet there addressing his wounds he has my injured dog limping outside in the snowstorm, soaking wet walking around the facility to try to bait my other dog to come back. My other dog is nowhere to be found. Upset And worried about my injured dog I’m asking for a vet and they refer me to a vet clinic up the road that is closed. I had to go to an emergency vet hospital which I had to pay $500+ for him to be sedated, wounds cleaned, inspected and addressed as well as given an antibiotic to prevent future infection. Meanwhile, my other dog was still lost, and my husband was looking for him. Again he was lost for 11+ hours in the middle of a heavy snowstorm and was only found right before night fall due to their fb community page. He was Shivering cold and completely terrified.

“First of all, why was I not called right away and informed that they escaped their sleeping quarters? Why didn’t they call their supposedly on call vet to address my dogs wounds right away? Why were my dogs separated after being told that they should not be separated by any means?”

After this terrible experience we went home as soon as we could. A week later my injured dog had to go back to the vet because he got a fast growing abscess from a bacteria infection that could have only happened from their dirty facility. This infection turned out to be antibiotic resistant. In order for this to be killed we had to pay for an expensive culture to be sent out. Meaning it needed to be regrown in a lab to discover what would kill it. Over a month of heavy duty antibiotics and a long healing process he has finally recovered. We informed the facility that all we want is the vet bills paid for as they were responsible. Out of the $1000+ we paid in vet bills they only offered to pay $250 to cover the cost of bill out there. As the owner told my husband, we had a vet you could’ve used for cheaper, but your wife didn’t listen as she was hysterical. I will tell you right now that is not true.
If you care about your pets, do not leave them at this facility!

jc S.

Very poorly operated facility! No one pays attention to direction, they take forever to answer any questions if you can even get a hold of them and they don’t take care of their fencing to keep our pets secure! Dogs escaping is unacceptable on all levels! I highly recommend taking your loved pets elsewhere!

Haley G.

Both owners are incredibly kind and knowledgeable along with staff! We had to board our dog on short notice while we were in Pagosa Springs a few weeks ago. They took great care of our very anxious dog while we boarded her overnight. Jeff was very nice to talk to upon checking in and was very reassuring. We were so worried about her because she’s never been boarded before but Maria (I believe that is her name!) really took the time to get to know her. Prices are VERY fair and overall we had a fantastic experience!

C B.

Maria, her husband and staff really car about your dog. We have a 16 year old dog that requires a little more care. Our dog is staying for 7 days. On day 2 we picked our dog to hang out with us and Maria noticed our dog was partially deaf and had some dietary issues. She noticed on day five our dog was not eating and called us to ask if she could try something different for her diet. We said yes and our dog Brandy eat her food ssceell as Maria calling us back to let us know she ate her food.. Maria really cares and understands dogs. We would not have gotten this care in a franchise dog care back in Colorado Springs. Maria thank you so much from the bottom of our hearts. Scott, Cindy and Brandy.❤❤🐶

Alisha T.

I highly recommend doggy day care for any occasion. Whether it be half day whole day or a nights stay they always make sure pennie has what she needs. I love seeing them interact with the animals and I always feel my animal is safe loved and secure. They always exceed expectations and even give medication that my dog needs when it’s needed. Pennie always leaves happy and tired from her play time. So thankful for a place like this ❤️❤️

Lily C.

if i could give someone no stars i would. this place should not be in buisness, the facilities were disgusting, they do not pay attention to any of the animals they hold, as well as the workers treat customers as if their time is not worth it.