Contra Costa County Employees' Retirement Association - Concord, California

Contra Costa County Employees’ Retirement Association: A Comprehensive Overview

For individuals seeking reliable information regarding retirement benefits and services for employees of Contra Costa County, the Contra Costa County Employees’ Retirement Association (CCERA) stands as a vital resource. Located at Address: 1200 Concord Ave #300, Concord, CA 94520, United States, and reachable at Phone: 9255213960, CCERA manages the retirement plans for a significant portion of the county’s workforce. The organization’s website, Website: cccera.org, provides a wealth of details for current members, beneficiaries, and prospective employees.

Specialties and Core Functions

CCERA’s primary specialty lies in the administration of comprehensive defined benefit and defined contribution retirement plans. They are responsible for the financial stability of these plans, ensuring that eligible employees receive their promised retirement benefits. Specifically, their duties encompass:

• Plan Administration: Managing enrollment, contributions, and distributions according to established regulations and plan documents.
• Investment Management: Overseeing a diversified investment portfolio to maximize returns while managing risk. CCERA employs a professional investment team to achieve this goal.
• Financial Reporting: Preparing and distributing detailed financial reports to members, the County, and regulatory agencies.
• Compliance: Maintaining adherence to all applicable federal and state laws and regulations governing retirement plans.
• Member Services: Providing assistance to members with questions regarding their benefits, plan documents, and investment options.

Location and Accessibility

CCERA’s headquarters are situated in Concord, California, at the aforementioned address. The facility is committed to accessibility and offers the following features:

• Wheelchair-accessible car park: Ensuring convenient parking for individuals using wheelchairs.
• Wheelchair-accessible entrance: Providing an accessible entry point to the building.

These provisions demonstrate CCERA’s dedication to inclusivity and accommodating the needs of all visitors.

Opinions and Reviews

Currently, CCERA has 3 reviews on Google My Business, reflecting the experiences of individuals who have interacted with the organization. The average opinion is 2.3/5, indicating a mixed reception. While some users appreciate the clarity of information provided on the website and the responsiveness of the customer service team, others have expressed concerns regarding the complexity of the plan documents and the perceived difficulty in navigating the online resources. It's important for prospective members to carefully consider these feedback points.

Key Information for Prospective Employees and Members

Here’s a breakdown of essential information for those interested in CCERA:

Important Note: CCERA’s website is the primary source for comprehensive plan documents, including eligibility requirements, benefit calculations, and investment prospectuses. Members are strongly encouraged to review these documents carefully to fully understand their retirement benefits. The organization also offers webinars and workshops to assist members with understanding their plan options. Further, it’s advisable to contact CCERA directly with any specific questions or concerns.

CCERA plays a crucial role in securing the financial future of Contra Costa County employees. Their commitment to responsible investment management, regulatory compliance, and member service is paramount to ensuring the long-term success of their retirement plans. Continuous improvement and responsiveness to member needs remain key priorities for the organization. The average opinion, while currently low, presents an opportunity for CCERA to enhance its communication and support systems, ultimately leading to a more positive member experience. The County government office is the primary client base, reflecting the scale and importance of CCERA’s operations. The accessibility features demonstrate a dedication to serving a broad range of individuals.

👍 Reviews of Contra Costa County Employees' Retirement Association

P2055516

1/5

My wife died from Breast Cancer, 30 years she slaved for CCCERA, paying into their bucket of promises. 2 days after she dies I got the cancellation letter from CalPers. Your stupid dead wife blah blah blah canceled, Don’t expect much. I’m paying $900 a month out of pocket for coverage I was promised for 30 years.

Toni K.

1/5

I've been dealing with these people for 10 years.
THEY ARE TERRIBLE.
The staff are horribly incompetent and rude, nobody can answer a simple question without transferring you 10 times and making you wait forever.
Additionally, they still operate like it's 1985.
Nothing electronic, you have to PRINT their forms and mail them in. Then you have to wait months for them to be processed.
WARNING: They actually require that you send copies of sensitive documents (ss cards, IDs, etc) to them via USPS. Be careful doing that!

It's inefficient, tedious and completely behind the times.

If I had a choice, I would avoid them at all costs.

Dealing with them is maddening.

J&O H.

5/5

Taking over someone else's affairs and getting things in order for them can be quite confusing and horribly frustrating. Each encounter w/ the folks at the CCCERA over the last 5+ years has been extremely helpful. Not to mention timely and pleasant. For a while I thought they knew my Dad personally and that's why they were so kind - but it turns out that's just the way they are, consistently. So refreshing, Thank you!