Centerstone - West Frankfort, Illinois

Jan F.

Sometimes you have to try different therapists but there is usually a good fit with someone at Centerstone. I've been going to Centerstone since 2018, even after moving to a new state. It's a great group of professionals.

ryan M.

My counselor or therapist is quite excellent, just wanted to make that be known.

Darla P.

It is helpful but strict at times also the rules of west city apartments

Shiane D.

I did not have a good experience. I did over the phone visits and was told to mentally take my feeling and put them in a box and image putting them in a closet and locking them there. I was wanting to work through my issues not hide them. Then when I paid my bill online it took multiple calls and my going to make bank and getting a print out of payment for them to put it as paid. When I first called they stated they showed I paid on the appt but not the amount. I have never been late on a bill and this cause more stress and anxiety

Jennifer W.

Young, inexperienced appointment scheduler doesn't listen. My husband tried to get an appointment in West Frankfort Illinois, but information was screwed up and the appointment was set up for Centerstone in Indiana. There isn't any good help these days.

Jazmine D.

So I have to admit centerstone wasnt my first option to attend. But I decided to give it a try. I have been going for almost 3 years now and I absolutely love it. They let me set the tone for what I want to work on. And have patience when I am too scared to dive into my trauma.

Now I am also in early headstart program. And my home visitor has done nothing but been awesome! Love love my baby so much and she does so well!

I definitely would recommend trying it out!

Mojo T.

First, you won't see your therapist for at least two visits, but they're happy to charge you as if you did. The intake involved them taking an invasive inventory of my personal issues. It required that I reveal how many guns are in my home and where they are kept. It also required that I submit to a urinalysis. Just for a background, I have extensive experience being in the mental health care system over the last 20 years. NEVER have I ever been asked to submit to a drug test accept when I was an inpatient. What's more the intake person said "This doesn't look like urine" when I carried it back to her through halls filled with other patients. The inquisitorial nature of the intake caused me to feel like a criminal. cancel my business with them. FYI: I passed the drug test... because I don't do drugs. Which they'd already asked me and didn't believe my answer.

Jessica E. S.

I really enjoyed my first parenting class it was good to relate with the people in group and know others are benefiting from the class