Sierra Service Center - Sierra Vista, Arizona

Juanita H.

I’ve been going to Sierra Service Center for several years and the quality of their work is superb! My vehicles always run better after Ernie and staff take a look at them. Thanks, Jay, for giving me a ride. When I leave their shop, I know that the work has been done right.

Anthony V.

2 years ago the service was good. After this encounter if I could recommend 0 stars I could. They sliced my wire. After they told me the wires were fine all that needed to be replaced were the bulbs. I absolutely would not recommend. Absolute rip off charge $195 diag fee. Wanted over $600 for no more than an hr of work to change 4 side markers lights and the lights were even provided to them….. They said it will take 31/2 hrs of work. Military stay away they’ll try and take advantage.

Kria

Worked on my car for over a week, and did an amazing job on my repairs. Mechanics there are awesome.

(Update. I needed additional work on the headlights and AC compressor. The track record of good service continues. They have accurate estimates, and they offered free lifts to and from the shop as needed. Great customer care and service!)

Leslie S.

Been a few years and i tried to do a review at the time and the system wasn't working, but in a nutshell, they worked on 3 vehicles and afterward i had problems with all the vehicles. I've limped along with the problems but are finally getting the last of them fixed. Initially my jeep wouldn't start so had it towed there and turned out it was the battery. But, they recommended $2300 worth of work that i had done because I had someone going to use my vehicle. They guaranteed no leaks and it had leaked ever since. Finally took it to brake masters and they asked who had worked on my vehicle because the brake bolts were loose and never tightened and that was my leak. Before I realized I'd been ripped off, I had them work on my 2 old vehicles for a tuneup.They guaranteed that they knew what they were doing. Ever since they had them, for months, the cars have had problems starting and don't run right. Spent thousands of dollars for nothing. Now I have someone else checking it out and it appears sierra service center messed up basically everything they touched. Thousands, thousands of dollars out the window. Haven't been back, never going back.

I guess you don't keep very good records then. I tried to do a review and it wouldn't let me post it. We dealt with Ernie, and in fact, he contacted us wanting to know why we hadn't been back, and we explained that we were unhappy with the services and had worse problems with the vehicles since he'd had them. He never said anything about a warranty, and given that we had worse problems after you'd worked on the vehicles, no way were we going back. We have simply warned others by word of mouth.

miriam W.

Thank you for exceptional customer service. We really appreciate it! Thank you for alerting us that the engine might be under dealer warranty. You saved us a ton of money! We would highly recommend you to anyone looking for excellent auto repair service.

Quality O. L. I. A. W. O. L.

I had an awesome experience at Sierra auto repair from my first phone call with Scott/Service Mgr. to deliver discuss the issues with my Mazda, Miata MX 5. Scott was courteous and professional. He listened attentively. We verbally discussed the issues I was having with my vehicle security system, and not being able to start my vehicle.

I made an appointment to come in to have my vehicle inspected and a diagnostic on the vehicle if required. I was very pleased that the anticipated cost of the repairs were far bellow what I had anticipated . In the past I have been overcharged and taken advantage of when getting my car repaired. I am very pleased to say that if you are someone who doesn’t have much experience with a vehicle repair, you can indeed trust Sierra auto repair. They will not overcharge you, Scott will share you the facts of their findings. I was very pleased with the outcome of the repairs of my vehicle. Also, the interaction that I had with everyone on their team was positive, and everyone greeted me with a smile, courtesy and respect. I would, 1,000# recommend “ Sierra Auto Repair”.

I was so pleased with the service, that I have other auto repair request that I am going to trust my auto repair with them. If they know what’s wrong, they will tell you. if there are test that need to be performed ,they tell you. You will be aware of the cost of any diagnostic test, and get a quote on any repair that need to be performed. There is no surprise, surprise, additional cost to the quote that they give you. You, the customer are made a part of the process from start to finish.

Thank you to Scott & Team, for a Stellar Customer Services Experience! I had a great time being there while waiting to get my car repaired. So, if you’re looking for honest, respectful, courteous auto repair service delivered with integrity , this is the place to go. Thank you so much to the whole team at Sierra auto supply in Sierra Vista Arizona. It is the number one place to take your vehicle if you have any vehicle repair issues.Thank you!
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Fred R.

If 6 stars were an option I would give a 6+ star rating. I was visiting from Gilbert, AZ and needed emergency service before going home. I was greeted by Jimmy and immediately set at ease with his genuine smile and pleasant demeanor. I explained the issues and they did a comprehensive inspection and advised on how to proceed and offered assurance that my concerns could be addressed after returning home. If you need emergency service while visiting the area, look no further.

Victoria R.

Customer service is great and they were fast for me but they charged me so much for just front rotors and brake pads that it really hit me hard . I have an old vehicle where parts should not run that much. They originally quoted me $1200.. I was in a really tough spot and just was thinking about my safety… ended up costing 800+ cause I didn’t bleed the brakes
I know things can be expensive, but this