SchoolsFirst Federal Credit Union - Placerville - Placerville, California

Barbie B.

Salem is caring, helpful and went above and beyond to help figure out with financial burdens that are now blessings. This entire Placerville branch is a wonderful team, and has shown that they truly care about their members.

Anthony P.

I can tell you first hand, the customer service is top notch at Schools First Credit Union. Because of this, I am forever a loyal and happy member. We had an issues with a late payment and submitted a message to the online Member Advocate Team. To be honest, based on my personal experience with customer service departments nowadays (I am 75 years old and feel customer service is not what it use to be) I did not have high hopes. However, I was pleasantly surprised. I was reassured with my representative and kept up to date on the progress. Not only that, usually I hear "we will get back to you" but my representative said "I will get back to you by noon tomorrow". AND DID WHAT THEY PROMISED! If anything changed, they kept me up to date with the new timeline and progress. I feel at peace and secure with the Schools First Credit Union team as a whole. And am grateful that they treat each member (I am definitely not a huge client, just an average retired male) with respect and integrity. Thank you for what you stand for.

julie M.

Everyone in our Placerville branch are so kind, professional and knowledgeable. Alex and Zack and Nicole and Haley i think is her name take extra time out to help with any needs. Often i can be a little backwards and needy. They are always patient and polite. Thank you so much.

A A.

First off, I'd like to say that this review does not have to do with the customer service in our local branch. They're wonderful. This has to do with SchoolsFirst FCU as a whole.

Don't get a joint checking here. It's an obnoxious and infuriating experience. You sign up as a joing account and it shows up under both spouces logins. But when the 'non-primary' person tries to set up bill-pay, use Zelle, anything but check the balance basically, the system literally says that you can't because you DON'T HAVE A CHECKING ACCOUNT. Even though you do and you're looking at it on the dashboard.

I was told the only way to SWITCH primary account holders to the other person is to open another checking account with the other account holder set as primary, transfer all the money over, and close the first account.

I am aware that I can login with my spouces login information. That is besides the point and is a lazy, band-aid way of conducting business on Schools' part. I know that the technology is out there as we have had join accounts that function in the way I'm requesting at other banks. Please speak with your developers and design an update for your SchoolsFirstFCU banking system that allows for two people to have a true joint access to an account. This mean that BOTH people need to be able to login and use ALL of the tools available. With two different logins.

Heather W.

I have been banking here for the last two and a half years. Since the merger, I have had a few frustrating experiences. Especially when the merger first happened (whole other story)
The tellers have all been kind and I don’t blame them for any of these issues, however, the management of this branch is very poor. I recently had fraud on my business account. The bank flagged it, shut off my card. The call center is always backed up so I decided to go in to handle this issue in person. I was told it would be half an hour before I could talk to anyone. I didn’t have that kind of time on my lunch break. Not only that, there were security all over the building. When I asked what was going on, their response was, “oh that’s just security doing some checks.” What does that mean?
I have about had it with this bank.

Zach F.

After having a very unsettling experience with my previous bank, U.S bank. I decided to give Schools Credit union a try. The banker Jenny that helped us was very nice handled all my questions and concerns professionally and with great care. Switching banks is usually a pain and something most people dread having to do. I was very satisfied with how fast and smooth it all went and being able to get everything switched to the way I needed it the first time. I have heard many great things so I decided to give it a go. I highly recommended them. And will gladly be choosing them for all financial needs moving forward! It's nice to know we still have great organizations in this small community that we can all rely on! Thank you Schools for going above and beyond to satisfy customers needs!

K

Schools was awesome until the merger with Schools First. It is a horrible nightmare that continues months after the merger. We had to get all new account numbers and all our old statements disappeared so it was ridiculously hard to change our auto pays. They said our old account number would still work through April, but we had late charges when that wasn't true, and it failed in February. Hours to switch auto pays and they didn't go through and have to be checked every month. We have had to argue with our accounts to not get late fees from them after Schools First payments didn't go through automatically numerous times and have to watch all our bills to make sure they are paid. We have gone back to writing checks and we also have to make sure the checks go through on time!!!
The website is confusing and is hard to find out our statement amount on their credit card. They want you to only pay the minimum or the balance, I guess to rake you. We can't link another banks account to automatically pay the statement amount, and can only link our savings account which we don't want to do. We signed up for the fraud alerts but they don't let us know about charges in real time like all our other cards do and the old schools card did, so it is not worth much. We are moving to a new bank soon because they still haven't got it together after months. We tried to give them a chance but they are such a disappointment. Also our IRA didn't pay much compared to our other ones so we are moving it.

Dee P.

FIVE STAR RATING! I give it 10+ I worked at a local savings and loan bank for a long time and switched to Schools. I opened several accounts at the Placerville office within 15 minutes! The other bank would have taken over an hour! I am amazed on how quick and efficient the tellers are, l can see that all the employees are happy and enjoy what they are doing, always presenting excellent customer service with the utmost confidence and proud to be the Best! Thank you for your personal and friendly service!