Goodwill Industries of Northern Illinois - Freeport, Illinois

Amber M.

Love all the changes they have made to the Freeport Goodwill! It is extremely clean, and the prices are reasonable! Looks great 😊 Love it 😍 ❤️

Timothy S.

Used to be great but theives have had a field day in there taking anything they can and the employees are not to stop them or call police so do them a favor and do not donate to this place !! . There paying people to stock things that are just getting stolen . Just loosing money paying for the lights and heat in the building for people to steal everything of value from a charity . Better off taking stuff to st.vincent or throwing it out. Saves goodwill money in the long run .. very sad

Carol K.

I have shopped at the Freeport, IL Goodwill store since it opened.
I've been pleasantly surprised by some of my finds and always enjoy the thrill of the 'hunt'.
The prices generally are reasonable, but lately, in the past couple of weeks, the cost of items have jumped dramatically.
Purses that normally hung in the purse section and priced at the most $9.99, are now behind the counter with their prices 3-4 times that.
Mugs (my favorite item), now at least $1.49 (most more), up from the standard 99 cents.
Some glassware, even with cracks and chips, up from between 99 cents - $3.49, to at least $5.49.
I understand there is a new manager. I also understand that there is a transition period when that happens.
But as a shopper who was coming in 5-6 times a week, I won't be any longer. I will most likely shop on Sundays for $1.00 day and on Wednesdays for the 15% Senior discount.
Please reconsider and lower your prices to something more reasonable. I assume if the prices are not adjusted, your sales will most likely go down or items will sit longer until sold.
One last thing, the employees at this Goodwill are personable, polite and really good at their job! Most always say hi and greet me and that is a HUGE plus to my shopping experience and one of the reasons I've been a loyal customer!

Chelsie W.

By far the cleanest goodwill store I've been to. Lots of different things. Plenty of people to ask for help. Cashiers are pleasant and love to keep conversation while they check you out. I always stop in to see the new items and the employees.

William S.

April 19th stopped in on our way to Rockford, nice clean goodwill

ALLYSA J.

Overall is okay.. the manager is respectful. However.. the pricing is asinine being that I give my items to this store for free.. and they turn around and charge Walmart prices to poor people.. and let me not leave out that the staff is rude.. the heavy set red haired woman was honestly one of the most disrespectful people I’ve met. Would not recommend even entering if she’s there. I’m actually appalled by her behavior.

Michele A.

I don't know what changed recently, other than management, but it feels like a totally different place.....hoping it's not a permanent shift.
The employees don't interact with customers quite the same....it feels stiff and unnatural. They don't seem to enjoy their jobs anymore.....if this is due to management, they may start seeing employee turnover.
Idk, just observations.

Prices very recently skyrocketed at this particular store.....I'm seeing ebay prices.... Really? Ouch.
I know inflation hit, price increases became normal, and thrift stores knew that the number of resellers has gone through the roof. I also get the whole sending higher value stuff to their auction site.....I mean, it's supposed to be helping their mission. Which is what we want....no matter what people say about the corporate fat cats.
But the pricing lately leaves no meat on the bone. I estimate that 30-50% of thrift store customers now do some sort of resale. Alienate that customer base, and it'll show by hitting the goodwill corporate wallet.
At the end of the day, it's a thrift store. 100% profit from donated items. Thrift stores used to be affordable options for families, seniors and those with lower income but it seems they're too interested in profits.....

Whitney M.

If I could give it any lower stars I would. It's completely unprofessional, just because you're In a rush to go home doesn't mean you shut off your lights 30 minutes before closing time while there's a bunch of customers still in the store. Such disgusting behavior....