JOANN Fabric and Crafts - Freeport, Illinois

JOANN Fabric and Crafts Overview

JOANN Fabric and Crafts is a leading retailer in the craft and fabric industry, offering a wide range of products for both hobbyists and professionals. With a location at 1611 S West Ave, Freeport, IL 61032, customers can easily access a diverse selection of craft supplies, fabrics, and home goods.

The store specializes in various areas, including craft supplies, art materials, beads, fabrics, home decor items, picture frames, scrapbooking essentials, sewing machines, and yarns. This comprehensive selection caters to a broad range of interests and skills, making JOANN a go-to destination for craft enthusiasts of all levels.

In addition to its extensive product range, JOANN offers convenient services such as in-store pickup, in-store shopping, delivery, and same-day delivery options. The store is also equipped with wheelchair-accessible entrances and parking lots, ensuring accessibility for all customers. Furthermore, JOANN provides free Wi-Fi and a quick visit experience, making it easy for customers to browse and purchase their desired items quickly.

JOANN accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, offering flexibility to its customers. With a strong reputation and a loyal customer base, the store has garnered 330 reviews on Google My Business, averaging a impressive rating of 4.3 out of 5 stars.

👍 Reviews of JOANN Fabric and Crafts

Rich Y.

1/5

This Company stinks. No wonder they are going bankrupt. I found what I wanted on "JOANN.COM" web sight. There were two stores with inventory. One had three, I could buy on line and pick up in store. The other store, which was much closer to me, said to "visit the store to get it," they had one in stock "limited inventory." So I drove an hour, went in, found the item (one in stock) on the shelf. When I went to check out, they wanted $300 MORE for it than the price listed on the web page. They proceeded to make all kinds of excuses, like they had no affiliation with the web site (really The name on the front of the building is the same as on the web sight. They identify with everything else, hours, etc . . .). I talked to the manager, who had more elaborate excuses, but they remained adamant that they were separate from Joann.com . . . I left. Went to a different Joann's, bought what I was looking for.

Randall G.

5/5

Went in to get supplies for Christmas projects and walked out with a Brother sewing machine today. I spend a couple of months every year with her (I live in Phoenix and she's in Illinois) now I can quilt while I'm here visiting. My daughter bought me a nice little machine for Christmas that does all I need.

Polly P.

5/5

Lots of clearance items to good to pass up. Great smelling pinecones for adding holiday cheer were 2 4 1. Now our home smells like the holiday's cinnamon & apple scented pinecones.
Just set them on the heating vents and wow, give it a try. Happy holiday's! 2020

Max M.

1/5

Bathrooms are absolutely disgusting and the water for the sink in the men’s doesn’t work

carolyn T.

1/5

I have shopped at the Freeport Joann Fabric Store for as long as it has been in town, but the experience I had today at the store left me angry and mad. The clerk who waited on me at the register acted indifferent and aloof as though I was not important enough to wait on. Joann coupons are sometimes difficult to figure out, which ones you can use, which ones won't work on what you have purchased, etc. But this clerk was not interested in helping me pick out the coupons to use. Any other time I have used coupons, other clerks are more than happy to point out the correct ones. Not MISSY, that was her name. Missy decided to declare to me that she couldn't look at my phone or printed ad "there are people waiting in line behind you". That is what she said. Now, I have worked retail and that was not something that you say to the customer you are helping. She made me feel that the other customers behind me in line were more important than I was. I was always taught that you help the person right in front of you, and especially since I spent over $60 today. If ever I decide to enter that store again, I will make sure that I don't let Missy wait on me again. I will walk out instead, which is what I should have done at the register. What a terrible company representative she is, If she doesn't want to be there, she should not be there.
I hope that someone in charge sees this post and talks to that girl. She needs to take a course in customer service.
I have always enjoyed shopping at Joann's and all other clerks in that store are always friendly and helpful. I have never had anyone else in there treat me like she did. What a disappointment...

JoMama

5/5

Went to get a gift box for a Christmas present. They always have what you're looking for. It was beautiful!

Deb P.

5/5

Always happy to help you. Some of the best coupons ever, especially if you dabble in every craft! I have to travel about 30 min. to get to my destination so it's not unusual for me to call first to make sure they have what I'm looking for in stock. Rarely do they let me down.

Christine W.

5/5

Knowledgeable and friendly staff; not the biggest inventory but they hit the high points! The store is organized...the associates obviously take pride in their place of employment! One of my favorite places to shop.