Gus And Flora Kerasotes YMCA - Springfield, Illinois

Marianne

Very nice large facility. We attended a swim meet this location in January. They had the temps reasonable in the pool and in the staging area. The parking lot was cleared of snow and
We didn't find any issues to complain of. Thank you.

Derek R.

Good luck canceling your membership! I tried to cancel my membership online (where we initially signed up) but it is not possible to cancel your membership online. I called and they said they were unable to cancel once that phone and that I had to come in. I went in to cancel and they told me that I was not able to cancel, my wife had to cancel it. I explained that the payment is my credit card and my checking account with my name on it and only my name and they said that it didn’t matter because my wife was the “main person” on the account. My wife was working nights and couldn’t easily make it in so we ended up having to keep the membership for months after I attempted to cancel it. When my wife was finally able to go in and cancel they told her there is a 30 day cancellation notification so we would still have to pay for an additional month.

Alexis H.

I have been a long time YMCA member 27+ years and every time since this Y has been built, the steam room has been constantly broke. You can’t use the other YMCA because you have to upgrade your membership to use the steam room. There is never no compromise to use it rather just continuing to pay more money.

Jennifer W.

Had the same experience another guest did with day pass option.
Probably 15 cars in the lot.
Gym virtually empty. I have cash in hand ready to pay $15 for a chance to workout away from home.
Nope. Asked to speak to a manager possibly to share that they always let me work out when I’m in town.
Response is that “no one who can make a decision is here”.
Disappointing because it’s a great facility and very convenient when having to be away from home gym.
Too bad staff can’t be a little flexible and solution-oriented.
Totally understand if it was even a little busy, but completely empty and I’m already in the system.
How hard would that have been?

Natasha D.

Extremely rude front desk. My family has been members for 20+ years. However, I moved to Texas and am not active. Refused to offer any guest pass or day pass to use the facility while visiting over the holidays. Apparently it is “so busy” but the parking lot is empty.

Nathan S.

We use the Y for Soccer and Soccer only.

Frankly, we are incredibly disappointed.

Fields are in horrible condition, and they haven't been maintaining the fields. Holes everywhere where kids are falling down and getting hurt.

Parking: not entirely sure how they didn't anticipate the need as the parking lots at the college were always full.

There are a few times they haven't scheduled games due to swim meets. Due to parking.

Not to mention Playerspace, which is garbage and a half.

If Kerasotes doesn't do something fast, they are going to lose their program to SASA, whom is expanding wildly.

I'll say this; don't sign your kid up with the Y, sign up with SASA.

Fields are in better condition, and the resources are so much better.

M C.

I can't bring myself to give fewer than 3 stars because the reviews are already skewed due to people who bizarrely spend their free time hating anybody who isn't just like them, but but I'm SO frustrated by the website for this place.

It's 2023. You need to pony up for a professional to build your website. This would be bad by the standards of my high school web design club back in 2001, it's simply unacceptable in 2023. It is so bloated and difficult to navigate, there seem to be multiple logins within one website. There are unnecessary design choices that look bad on both mobile and PC. There is no password reset feature and the find login feature is broken. I have scheduled classes on the site previously and now I can't even find the correct page to actually sign up for the next class.

The facility itself is great, staff has been great, no problems whatsoever, but this website makes me want to scream and pull my hair out.

Steve M.

Please consider the following two suggestions to make youth access to our YMCA more affordable and improve communications. The one-day visitor pass of $25 is excessive for most youths especially considering that a visitor 24 years of age or older can use the YMCA for a day for $15. I invited my 16-year-old grandson to come to the Kerasotes YMCA and had to pay $25 to bring him in as my guest for a day. When I inquired if that was the best rate it was explained that if he was 24 years of age or older, he could come in for $15. The person explaining the differences in the age and the pricing seemed to acknowledge that it is confusing and said the fee structure changed during the pandemic. I asked the YMCA if they would reconsider their youth pricing over a month ago on the YMCA website and via email and am unaware of any acknowledgment or reply to date. It is important that our YMCA is accessible to area youths and that YMCA leadership is responsive and follows up with members on suggestions to improve our YMCA.