FitClub - Springfield, Illinois

Luis L.

I don’t often leave a bad review for small businesses. If I don’t like something, I just never return. Unfortunately, I unwittingly signed a one year contract that can’t be cancelled except for specific circumstances, so that isn’t an option for me in this case. That’s my bad. I would suggest people read the fine print and ask questions before signing anything.

For the most part, a lot of the people that work here are very nice and helpful. Most of the members, like myself, are just there to complete a workout and get on with their day, although many of them are there to socialize? Doesn’t seem like a social place, but whatever.

I have used this gym consistently for the past two years and have made good progress. But I’ve gotten somewhat tired of the way some facilities and equipment are either dirty, smell bad, or are in need of repair. I get that the facilities and equipment will sometimes need repairs, but this gym doesn’t cost $10 a month, it’s $39 per month plus the initial fees. Where is that money going? The way they fix their warped flooring at the North location is a constant irritation (see the pics). I haven’t seen that method of fixing flooring at the other two locations.

I’m not renewing my membership for a lot of reasons. When it expires soon, I am going to try a smaller gym without a steam room, sauna, or pool. That way I won’t have to worry about facilities being unusable when I intend to use them. If I could have, I would have ended my membership here months ago.

Mary M.

I have been a member here for many years. In the past 18 months i have not been able to use the facilities but have still paid the dues each month. I am trying to find out my options so I will not lose all of the dues money I have paid but it is IMPOSSIBLE to talk to a live person. I have called 2 times and the first time I was on hold - with sappy music playing- for 11 minutes. I called back and chose a different option and have been on hold for for over 9 minutes. A live person actually finally came on the line- a person that is at a call center in Arkansas. She was nice but absolutely no help. She did give me the actual phone number to reach the Springfield sites but still cannot seem to talk to a live person. I can't believe that FitClub is so big of an organization that a person cant answer the phone.
Finally I did get through to a staff person who was accommodating and easy to work with. But- unless "you know your parties extension" good luck.

A R.

I asked for a tour when I arrived the first time, as I didn’t want to wander into a class area or the wrong locker room. They didn’t seem too enthusiastic about it, but they still showed me around a little bit. Enough to be helpful. I have been going for a month soo far, and each time I show up the gym wasn’t overly crowded. It’s clean in the areas that I go to. The blonde lady that cleans is very friendly and does an amazing job. I like going here more than I thought I would. Haven’t had any issues with billing soo far, I know others have mentioned it. So I’ll be keeping an eye on my account to make sure it stays that way. I think the website could be a little more transparent about the costs to start up. You have to initiate setting up an account in order to see their prices, I just find that a little off.

Kat F.

This gym is a decent facility. It has a huge variety of equipment. Sauna, pool and classes are all included in your membership. The staff is always friendly and informative. I love that they are open 24 hours. There’s a big track for running upstairs. There’s something for everyone.

Now for the cons: This gym could use some deep cleaning and improvements since we pay a yearly maintenance fee. They did upgrade the lobby area but it doesn’t benefit your experience. The walls need painted and It’s a bit outdated and very disorganized. Most members aren’t courteous and don’t re racks their weights or clean up after themselves. Equipment is constantly broken and waiting to be repaired.

DoomZealot

Beware of staff scamming you into the annual plan and blatantly lying about what fees you have to pay. You have to pay annual AND renewal fees every year, despite telling you the sign up fee is one time only. And there is a month to month membership but they will tell you your only option is annual. Front staff are friendly and amenities are great. But I can't really recommend signing up with people who scam for commissions.

Dragon K. D.

I recently visited FitClub on 6th Street in Springfield, Illinois, and had an excellent experience. The customer service was outstanding, with staff going above and beyond to ensure a pleasant visit. The atmosphere was fantastic, creating a welcoming and enjoyable environment. Additionally, the place was very clean, which added to the overall positive experience. If you want to sign up, just head inside and sign up—the membership person is very nice and very helpful when it comes to goals. I highly recommend this spot to anyone looking for a great time!

Randy A.

The pool is never open when it's convenient for us older folks that get up early in the morning. West is open 24/7, but I live closer to South 6th Street. I don't want to drive all the way across town just to use the pool when it's convenient for me. Why isn't South 6th Street pool open 24/7?

Frances P.

The Parkinsons program is outstanding and giving me hope as I continue to age with the disease. Max and Maria who lead our classes are so encouraging, professional, knowledgeable and approachable... I know I'm in great hands and confident in a much better future!