Ridge Recreation Center - Littleton, Colorado

Javaneh F.

I love this rec center but it needs some serious maintenance in the bathrooms. The family bathroom was atrocious. None of the showers worked right and were either freezing cold of blazing hot. It was also filthy. There were open poop diapers in the trash (guest problem, I know but staff should handle the bathroom trash when it’s almost full and foul smelling) and there were brown puddles on the ground by a drain in one of the there was also gross stuff on the walls and mold everywhere! It was so incredibly gross.

Michelle D.

We rented out the Overlook room for a toddler birthday party. The staff they had working there was very rude. When our time was up, a girl came to our room and announced our time was up and we needed to leave. We were aware and were in the process of cleaning up. There are other better ways to inform us kindly.

The facility does not have life vests or rent any and we had forgotten our puddle jumper. When I asked the front desk they said they didn’t have life vests. They had towels to rent for $7 though. The same rude girl turned to me and said no we do not have life vests. SORRY. Again, no ounce of kindness.

This was our first time renting at this facility and I will say my interactions prior with Belinda was lovely in addition to the women I spoke to when I came in to sign the rental. The staff who work on the weekends need some training on kindness with people who come into the facility.

Emily F.

I lap swim several times a week at Ridge and am so grateful to have such a lovely pool facility for us to use! If you're able to go in the middle of the day, there's pretty much always open lanes to swim. My only complaint is mostly on other patrons - lots of people will let their kids terrorize the lap lanes despite the fact that there is so much space for kids to play in the other pools/areas.

Kelsie K.

We rented the party room attached to the pool for a 5 year old birthday party. The party started at 2. By 2:30 the kids were ready to go to the pool. The pool was on a break from what seemed to be a life guard break but after 15 min we went to ask a life guard. They said it would be closed for another 40 min or longer. So I spoke to the front desk because by this time our party would be almost over. The kids would have maybe 30 min before we had to be out the room. I asked if we could take them to the therapy pool. She said no that one is broken. I asked what options we have. She said we could get rentry bands or a refund. I told her a refund and we would take the party to our house.

Then we broke the news to our daughter. There were tears and disappointment of course by the majority of the kids. Then a parent was told by a life guard that there was fecal matter and that it would be closed for a while. I mean that’s understandable and appreciated and gross! Then the same lady from the front came back in and said well it might be open in 20 min. At this time the parents did not want to get in the pool with the added chemicals and fecal issues I don’t blame them, neither did we. Especially with the Nora virus going around right now.

So I said we will just take the refund. The manager then said no they can’t do that. Per their policy they have no control over fecal issues. She was waving her hands around and clearly not fit for a customer service position. She refunded us the wrist bands but nothing more. So we had a party room that was not cleaned and not use of the pool and it cost us $100. I feel the situation should have been handled and communicated a lot better.

First, maybe don’t tell the details of what happened maybe just say we have to clean or sorry for the delay. Maybe say I can get you a ball or you can go run on the gym or have a bigger room to play games in. Maybe don’t argue and wave hands around and be flat rude to your customers. Maybe don’t say a refund is an option and then take it back or better yet say it won’t be open then it will and get kids crying at a party all over again.

The entire thing was not handled well. We will never have a pool party again. If you want to have a party that your kid might end up in tears at then it might be worth the chance. We won’t ever chance it again. Make sure to read the fine print in the policy. You might want to consider back up options for the unfortunate event that this happens again. From the sounds of it by being in the policy it sounds like that’s a likely possibly.

Little kids look forward to their birthday parties for months. As a parent it’s disappointing that your team didn’t care at all. We go to the Ridge for lots of events and never had anything like this happen before. Maybe consider new management?

Alexis H.

Lots of fun things to do at the ridge. Rock climbing, swimming, basketball, track, dance and racquet ball. Great playground out front for kids. Make sure you look at the swim schedule that way you can visit when the water feature and slide are on. The big slide is fun and also the lazy river. The rock wall also looks like a blast. Don't forget to check out the programs they have available. Would highly recommend.

Kelsey K.

Love the pool. Love everything about the place. I HATE how everything is always closed. The past 3 times I’ve tried to take my baby swimming, they have had it closed or aren’t opening it until way later in the afternoon.
Not all of us have kids in school. We need something during the day. You need to be more available to your community.

Jon S.

We come here often with the Scout Troop. We love the climbing wall and the prices are much cheaper than a climbing gym. Once you take the belay class you can climb on your own. The pool staff is always willing to let us use the safety equipment for water rescue training.

Christina D.

The handicap accommodations are as about bare bottom as you can get. One long counter instead of a plastic baby changing table could help people change disabled teens.