Otero County Department of Human Services - La Junta, Colorado

Gloria P.

I think they called it the dream team, and I'm unsure. The person I got for reinstating my case was decent, and she sounded genuinely friendly. The only thing that had frustrated me was I had expressed I signed up for the email notifications as my family and I are struggling home wise, so I don't always have instant access to my mail. I signed up on April 2, 2024, and apparently had an appointment for April 10, 2024. I had no idea, and it was my second time registering because I had never received anything the whole time. So now I have to wait up to 30 days, and I've got a kid, ya know. But her response to this was, "We don't really do the email thing." Are you serious? Had I had the forethought, I would have asked her why it was an option, then? Someone isn't doing their job, who? Bad management, maybe? I don't know. Otherwise, great.

Hope

Did not receive my deposit on time. I turned in all my documents and everything that was asked for during my review. When I called to find out what the delay was I was told they are behind on processing so when they get to it then I’ll get my deposit and they could not provide me with an estimated date of when this would happen. This is second time I’ve had issues with renewal; the 1st time they took my benefits stating I did not get those benefits because THEY had to verify my information because I was missing documents; so they took that month last year and now this. I’m beyond frustrated with this office and the supervisor Cynthia does nothing to rectify these issues, she doesn’t even answer her phone or return voicemails. In my opinion…. This is office is okay starving children!!!! If you are in need of assistance don’t expect quality care from this facility they lack respect, responsibility, and they are never in the wrong; their lack of responsibility will always become your problem. They seriously need to do better because their social skills are bare minimum if that.

Monet F.

My initial impression was hopeful, but there's been some issue (resolved) with people telling my partner and I conflicting things about whether to apply for medicaid as a household or individually that has delayed my getting my psych prescription by a full month. There's one lady that seems deeply done with life and irritated by humanity, but everyone else is an absolute gem to talk to. I recommend bringing a friend if you have difficulty with audio processing or understanding nonspecific instruction to make it through check-in alright.

Christian R.

They are short staffed, running very slowly. Please hire more help. Normally, they would have had me taken care of in a timely manner.

One P.

Most of the ladies that work there are so incredibly rude and think less of people that collect benefits and/ or other assistance. You can just tell. Also, having a whole group to come in at 7am to make trash bag mats is the most stupid thing I ever got asked to do in this place. If I could rate a proper "0", I would.

(Very few nice people there)

Joseph M.

Very helpful and informative

Tracy A.

Idk what happened to my first review of this place but it's not longer here but just know the receptionist ladies are rude and just plain nasty.

georgina M.

The front desk personnel are friendly, proficient, and extremely professional.