1 Hotel West Hollywood - West Hollywood, California

Joe Pezza

Do not go here!!! As a member of the 1 hotel in Miami for 5 years and having stayed at numerous 1 hotels this is the by far the worst experience I have ever encountered. My wedding ring was stolen by housekeeping. After reporting it to the manager it was not responded to or addressed with security until 3 days after. They stonewalled us, did not investigate or ask staff about the situation and were delayed on responding to the police. The ring was of no real value but a family heirloom. The manager Dayna told us that we need a subpoena for the “investigation” results, and purposely ignored our calls. We have spent 10s of thousands at the 1 hotels and this has completely changed my outlook on their morals as a company. They will rob you and have no remorse. We offered a reward and no questions ask to recover the ring but they did not care to even offer that to the staff in our room. Do yourself a favor and stay anywhere else.

Lara B

This was out first time staying at 1 Hotel West Hollywood and it is such a lovely, well appointed, and vibrant hotel!! There were so many people much younger than us staying here and we loved their energy and the sense of 1 Hotel being bit of "happening place." Service from all staff that we came into contact with was excellent. The stand out 1 Hotel employee to us was Tasha from 1 Kitchen where we ate breakfast. Her service and friendliness was simply exceptional. Check in (and check out) of the hotel was welcoming, friendly and efficient. We arrived from LAX late on a Thursday evening and when we went to the check in area it felt like we were in a club, as the cocktail/lounge area is in this area and they have a DJ playing Thursday evenings. We loved this though, we love music and loved how vibrant this area feels (possibly a little loud for staff checking people in) 🙂 Our room was really clean, spacious and well appointed. We had everything we needed for our long weekend stay. From toiletries, to ironing board, robes, room safe, TV, fully stocked bar etc (I was very surprised that there were no free bottles of water upon check in. Even reusable water bottles like Sonder hotels give out to guests that are supposedly more environmentally friendly). Anyway I regress, our stay was excellent, and the hotel has wonderful amenities all round, from 1 Kitchen, to Harriet's Rooftop (lovely LA views - but definitely make an advance booking), to the pool and wellness area, to the downstairs cocktail bar/lounge and outdoor areas. Although West Hollywood is not close to LAX (approx. 45 min drive from airport dependent on LA traffic), or downtown LA, or Santa Monica etc there are lots of great eateries in this area and things to do. Down the Street is The Roxy, Whisky a Go Go, The Viper Room and if you love books check out Book Soup (a wonderful independent book store) as well as the fabulous The Butcher, The Baker, The Cappucino Maker for a delicious breakfast, and for dinner fabulous Cavatina at the Sunset Marquis. We will definitely try and return to this 1 Hotel down the track, we loved our stay and were sad for our stay to come to an end!!

L S

The 1 Hotel is one of our favorite boutique hotel chains to stay at. We're on a mission to visit them all. We absolutely love the ambiance of the WeHo location. It's a beautiful mix of modern and nature. We often will sit in the lobby lounge and just relax for hours. It's a great spot to start and end the night. We live a couple hours away from this location so whenever we need to stay in LA we always stay here. The rooms are clean and well appointed, such a soothing atmosphere and vibe. The staff is always incredibly friendly and helpful. And it smells amazing. Whenever we arrive we always say "We're home". We would live here if we could! Highly recommend.||The rooftop restaurant Harriet's is a great place for dinner, but also for just a nightcap. Just be sure to make a reservation as they are usually packed.

Henry Chen

Great location, but parking is outrageous though, only valet is available and it’s $70!

I had high expectations before coming here. Booking experience is great, keep receiving emails from the hotel and concierge for my upcoming stay. Hotel lobby and the whole great building is well designed and looks amazing.

The room on the other hand is average, didn’t really meet my expectation. I mean it’s great for a 3 or 4-star hotel but definitely not for 5-star hotel with a hefty price tag. Also the elevator area looks shabby to me. It seems like majority of the budget went to the lobby and restaurant, rooms and elevator didn’t get much budget.

At night, if you like night life, it’s great, lots of clubs and bars nearby. Many good-looking people, lots of fancy cars in the area.

Great view from the hotel viewing deck in the back, overlooking city skyline.

Only interacted with front desk, they all are very nice and kind.

Elle Akinsanya

Beautiful property that smells amazing! The location has wonderful views of LA.

There are a lot of thoughtful pieces in the room like a sand timer in the shower, an option to donate something and they are very doggy friendly - call ahead to let them know you are bringing a pup and they will bring a dog bed and water bowl up to the room

holly G

The vibe is very hip, sometimes a wee bit too much. Most of the team members are friendly, though some are too cool for school. We were able to secure a ride to KOI for dinner in their Audi and the driver, Jack, was wonderful. Great conversation and completely customer service focused. |The outdoor and indoor lounge are great in the early morning and afternoon - read, scroll, people-watch. You are surrounded by all kinds of plants and trees. Easy access to many WeHo spots. The uphill walk on La Cienega is good for you! |This was our fourth time staying at the property and we will be back.

Suzanne J

This hotel is exceptional and I wouldn’t hesitate to recommend it to anyone. The lobby/bar area has a very cool vibe, beautiful aesthetics and great food options. There are plenty of healthy options which is something I have struggled to find in USA. Our room was spacious and well designed with very comfortable beds. The poo area is very relaxing with gorgeous views over the city. I needed to speak with the manager, Dayna, and I was happy with how she responded to an issue we had. The rest of the staff I encountered were friendly and professional too.

Stacey Rogers

My stay as a 1 Hotel member was incredibly frustrating and disappointing. The hot water was malfunctioning, key issues, the sink was l blocked, and a noisy vent made it nearly impossible to relax or sleep.

The lack of basic functionality and accountability made the experience unbearable and far below the standards expected from a hotel of this caliber.